Terms and Conditions for hiring out a hot tub
Delivery
Prior to delivery please ensure that:
The access is clear, remove any Wheely Bins etc from alleyways. If there are any steps into your property in the passageway please ensure that they are levelled with bricks/breezeblocks to stop the hot tub tipping to the side during delivery – They weigh 100kg and can cause substantial damge to fences/other property etc if the hot tubs tip or fall onto them. i.e make one step that fills the width of the passage/alleyway. We will not be held responsible for any damage caused to your property during the delivery process.
Please ensure the health and safety of our delivery staff during the delivery process by providing them with a clear, trip free access route.
If you have pets please ensure that your garden is clear of any pet waste before the delivery.
We reserve the right to refuse delivery on arrival if any of these terms aren’t met.
If you aren’t sure about any of the above terms, please ring us on 07973 298345 or send us a picture of your access to midlandhottubhire@hotmail.com
Deposit
We require a £50 deposit by BACS, PayPal or cheque to be made payable to Midland Hot Tub Hire and sent to our listed address within 3 working days of the time of booking. This deposit is in addition to the hire fees and any delivery charges, these need to be made by either cash on delivery or cleared cheque before we arrive. if you prefer payment of the deposit or hire charge can be made via credit or debit card. Unfortunately credit cards attract a handling fee on 2.5%. The deposit is refundable on collection of the hot tub providing there is no damage to it, we have access to get to it on the agreed time and date of collection and it has not been stolen. Any damages caused by gross miss-use and not covered by the £100 deposit will be billed accordingly i.e. a punctured or ripped hot tub liner will be billed at £300. If the customer does not pay for damage willingly then we will pursue the lost moneys in a small claims court and if it has to lead to this stage then we will also claim for lost hire time. If we arrive to deliver your hot tub at the agreed time and no one is in to receive it then we will try to rearrange delivery subject to extra fuel costs. If our driver is too busy to redeliver then your deposit will be forfeited. It is up to you to be in on the date of delivery. Normally we will give you a morning or afternoon delivery slot, for a more precise time you can call Midland Hot Tub Hire after 8am on the morning of your delivery day.
Payment
Cancellations
You can cancel your hot tub hire booking up to 7 days before your delivery time and your deposit will be refunded in full. If you cancel within 7 days of your delivery date/time your deposit will be forfeited.
Accidents/Injury
1.) Midland Hot Tub Hire will not be held liable for any damage, accidents, injuries or death caused by misuse of our tubs; this includes falling over on wet surfaces or falling in or out of the hot tub etc. We will not be held responsible for any accident, injury or death caused by misuse of alcohol or drugs whilst using our hot tubs. We highly recommend you DO NOT use a hot tub on your own. We also recommend consulting your GP before hiring our hot tubs if you have any medical condition or are pregnant. Again we will not be held responsible for any accident, injury, loss of wages or death in these circumstances. Midland Hot Tub Hire has 2 million pounds of liability insurance, covering you in the unlikely event of injury caused from an electrical fault with the tub. Customers should note that all tubs are regularly PAT tested, complete with RCD if required.
Chemicals
Your health is of up most importance to us whilst hiring our hot tubs and all of our tubs are thoroughly cleaned at our base or in front of you on site before each new hire period this is done using detergent and bacteria killer. We bring enough chemicals with us for your hire period .We add the chemicals to start you off and show you how to add more.
Damage to Your Property
Midland Hot Tub Hire will not be held responsible for any damage to your property through hiring any of our tubs; this includes any water damage or weight damage to structures as a result of the hot tubs location. It is the customer’s full responsibility to make sure the area where the hot tub is going to be placed is suitable and will not cause any damage. The filled weight of a tub (1600kg) on decking need to be taken into account as do the amount of water that will be displaced on the floor. We will not accept responsibility to damage to any part of your property during the delivery process. The hot tubs are heavy and large and it is the customers responsibility to ensure that the access is clear and wide to enable easy access of the hot tub. We reserve the right to refuse delivery if our terms and conditions are not met.
Hot Tub Do’s and Don’ts
The customer must agree to the following conditions set out by Midland Hot Tub Hire or the hire will be terminated and we will not be held responsible for non-compliance.
DO NOT allow children of any age to play in or around the hot tub unsupervised – risk of drowning.
DO NOT have any mains electrical appliances near the hot tub, please ensure that any electrical appliances including lights/music systems etc are a minimum of 6 metres away to avoid any risk of electrocution
DO NOT consume alcohol whilst using the hot tub.
DO NOT use the hot tub if you have taken any prescription medication that could make you drowsy or if you have taken any recreational drugs that could impair your judgement
DO NOT use any glasses/bottles in the hot tub, please only use plastic
DO NOT do not dive into the hot tub
DO NOT add anything to the water including bubble baths/detergents/dyes etc
DO NOT use the hot tub in any way that could damage it. This includes sitting on the cover, standing or sitting on any of the motor housing or standing or sitting on any of the filter covers. Any breakages will be charged to the hirer and failure to compensate Midland Hot tub Hire will result in a claim being made to the Small Claims Court.
PLEASE DO Follow the instructions that are provided (you will also be shown at delivery) on how to maintain the water and keep it clear for pleasant bathing. If you do not follow our instructions and the water becomes dirty which in turn clogs up the heater/filter pump then we will not be held responsible for the hot tub cutting out and not working correctly. If we are available and only if we are available we will come out to fix such issues at a fixed call out cost of £50 to you the customer.
PLEASE DO take a shower before using the hot tub – it’s not a bath!!
PLEASE DO wash or wipe your feet before entering the hot tub to prevent dirt/debris getting into the water.
PLEASE DO clean the filters and add the chlorine dispenser as instructed to maintain your water quality and to prevent nasty bugs!
PLEASE DO keep the water level topped up as instructed. Failure to do so can result in failure of the hot tub.
PLEASE DO ensure the thermal cover is put on the hot tub when it isn’t being used.
PLEASE DO READ THE FULL INSTRUCTIONS.
Limits of our liability
All the times and dates we quote for delivery or collecting the goods are approximate, we will not be liable for any delays caused by circumstances beyond our reasonable control.
If the hot tub breaks down or stops working we will determine the problem as soon as possible after you have reported it to us, and then try to repair or replace it as soon as possible.
We will not be responsible for any damage caused to your property or persons.
You the hirer are responsible for looking after the hot tub and returning it to us in the same condition and good working order as they were received by you the hirer.
You must pay to us the cost of replacing any hot tub which is lost, stolen, or damaged beyond any economical repair. You should insure the hot tub for the replacement cost.
If you do not willingly pay for any damaged replacement part, or stolen hot tub we will pursue a claim in the small claims court.